The high street is dead. Long live the high street! On December 5th, I authored this article about the future of the high street in The Telegraph’s weekend supplement. Covid-19 has caused unprecedented disruption to our town, city, village, market and shopping...
Is your business ready for the 2020s? The twenties are here! New technologies, urgent global issues, and a move back to our local communities will bring both new opportunities as well as threats to high street businesses over the coming years. If we want the high...
These days everything is interactive. With the rising prominence of touch-screen technology, modern shoppers are expecting to be able to interact with any screens they come across. This level of interactivity has become the norm. Whether we’re using self-service...
Click and collect lets customers order online and collect in store. It’s a great way to bridge the online-offline divide. It gives your customers the convenience of browsing your wares online, from the comfort of their own homes, while also bringing those customers...
There’s no doubt that the world is addicted to the internet. Many people are connected to the net all day, every day. This is something that some business owners are leveraging to their advantage. Many business owners focus on customer satisfaction as one of the...
The internet is for everyone. While there are certain groups of people that are more internet-active than others, everyone is online these days. By selling online, you open your shop up to a huge market of people from all walks of life. The internet is the biggest...
