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Document and communicate your new guidelines

As a business owner, it is your responsibility to ensure the safety and welfare of your employees and customers, especially now during the COVID-19 outbreak. You must, therefore, ensure that any social distancing, hygiene, and safety guidelines are clearly...

Add demarcations to help your customers navigate your shop safely

Findings show that poor crowd management costs UK businesses £12 billion each year in sales losses (Ayden, 2018). What’s more, 66% of British customers reported abandoning potential purchases due to the long wait (Y. Lu et al., 2012). Adding demarcations to your shop...

Offer reserved time slots for your customers to visit your store

Allowing the option for customers to book designated time slots will help you to operate whilst maintaining government social distancing guidance. You can easily add an online booking feature to your website, with a calendar for your customers to see, or simply allow...