SaveTheHighStreet.org

An industry-wide movement for a stronger high street.

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SaveTheHighStreet.org

It is free to join and we can all play a role.

Join the movement

SaveTheHighStreet.org

What high street do you want? It’s your choice.

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THE CONNECTED DIGITAL HIGHSTREET MANIFESTO

 

The Connected Digital High Street Manifesto is a shared declaration of our intent to ensure that local shopkeepers and our local retail economy can thrive for generations to come.

It has been co-created by partners across the SaveTheHighStreet.org community and forms the basis for an ongoing campaign to support and empower every local shopkeeper nationwide

 

The high street today

 

We are a nation of shopkeepers.

 

Hundreds of thousands of local UK businesses in the middle of the most transformational period in the history of retailing.

Being a local shopkeeper today takes guts. Many of us are struggling. Some are no longer with us. The high street as we know it is under threat.

The growth of e-commerce has shifted the retail industry’s power base from the high street to out-of-town warehouses and software in the cloud, creating fortunes for some and disrupting the livelihoods of many others.

The future of our entire industry seems uncertain. Some say the high street is in decline…even dying.

We are not willing to accept that! We know our customers want to shop local. We know that in important ways online-only shopping can never replace the local, human, real world shopping experiences.

Our customers’ expectations are higher than ever and their options have multiplied as they spend more of their lives, their time and their money online.

We must find ways to merge the strengths of local and digital commerce. We must find strength as a group. A better-connected digitally enabled high street needs to emerge.

 

We need to act now and create a brighter future.

 

The high street tomorrow

 

A local high street thriving for generations to come where local shopkeepers focus more on expanding ambitiously and less on fighting for survival.

1 A world where the opportunities available to the biggest retailers are accessible and affordable for every local shopkeeper.

2 A world where the internet enables local shops to remain competitive rather than a force for disruption.

3 A world where the benefits of digital commerce can be harnessed by any local shop in ways only a bricks and mortar store on the high street can.

4 A world where it’s clear what to do next in this rapidly changing world and why.

5 A world where the organisations and individuals who can and want to help, do so in a coordinated and substantial way.

6 A world of local and online, rather than local or online; bringing customers to the local high street and the local high street to customers.

7 A world where local shops remain a central part of the shopping journey.

This is a future where local shopkeepers prosper with the support of the SaveTheHighStreet.org community in building a better-connected, digitally enabled high street of tomorrow, and building it today.

 

The Connected Digital High Street will enable all of this. This future begins now!

 

The path ahead

 

The blueprint for this brighter, better-connected, digitally enabled high street future has 10-pillars.

 

1 Data

Every local shop will understand and optimise their business through actionable real-time insight on inventory, customers, suppliers, the market and more.

 

2 Discovery

Every local shop and anything in stock will be discoverable at scale to new potential customers around the corner, and around the world.

 

3 Fulfilment

Every local shop will be able to fulfil any demand for their products through best in class click & collect, on demand local delivery and shipping to anywhere.

 

4 Experience

Every local shop will keep pace with changing customer expectations, engaging and delighting local shoppers in the connected store of the future.

 

5 Product

Every local shop will have the tools and insight to optimise what to stock, where, when and from whom.

 

6 Brand

Every local shop will have a clear brand identity that’s presented, promoted and managed locally and digitally.

 

7 Loyalty

Every local shop will connect with customers across channels in personalised, meaningful ways; driving footfall, engagement, sharing and increasing each customer’s lifetime value.

 

8 Team

Every local shopkeeper will have access to the best tools and best practices to identify, recruit, manage, train, assess, pay, incentivise and retain the team of the future.

 

9 Money

Every local shop will benefit from innovations in financial technology that are changing the way we connect to sources of capital, take payments, manage accounts, bank, secure ourselves from fraud and make financial decisions.

 

10 Community

Every local shop will have access to all the local, public sector and industry specific organisations that can help most; increasing our voice on the key issues that affect us all and working together to make a stronger high street economy the reality.

 

Within each of the 10-pillars there are a number of specific opportunities you can benefit from.

We will help you find your ideal path ahead and break down the barriers to achieving it.

We will help you find your ideal path ahead

  • Insight into the different opportunities within each pillar
  • Training and support, online and at events nationwide
  • Recommended priorities for you from getting the foundations in place to cutting-edge innovation

We will break down the barriers to achieving it

  • Exclusive opportunities and offers to make and save you money
  • Training and support, online and at events nationwide
  • Leveraging the combined buying, sharing and lobbying power of the group to level the playing field like never before

 

The partners

 

Savethehighstreet.org is a coordinated industry movement to support and empower every local shopkeeper nationwide.

We are a diverse and fast growing community across sectors. We are shopkeepers. We are government stakeholders. We are media. We are innovators. We are suppliers. We are business associations. We are a cross-section of the local high street economy.

We have shared purpose, aligned incentives and common missions.

A thriving local retail economy benefits us all and we are willing to fight to make it a future reality.

We can all benefit from the movement and have the opportunity to play a role.

 

What’s next?

 

Joining SaveTheHighStreet.org is simple and free.

We can all now register at SaveTheHighStreet.org

 

The more of us who join, the stronger we all become and the faster we can accelerate towards a more sustainable, better connected and digitally enabled high street. #SaveTheHighStreet

 

Partners from across the industry
Facebook

Facebook

JCDecaux

JCDecaux

JCDecaux is a family owned business that has been innovating since 1964 to become the number one outdoor advertising company worldwide. JCDecaux’s posters, billboards, bus shelters, digital screens and iconic structures enable the delivery of relevant, contextualised campaigns to consumers which increase brand awareness amongst shoppers and influence their decisions. JCDecaux are the trusted media partner for high street brands, from independent retailers to franchise stores and e-commerce sites.

Lightspeed

Lightspeed

Lightspeed‘s mission is to enable small and medium-sized businesses to thrive by providing industry-leading,cloud-based commerce solutions. Our systems allow independent retailers and restaurateurs to make smarter business decisions, create memorable experiences for their customers, and bring city streets to life. Lightspeed is not just a POS technology solution for independent stores. It’s the oxygen they need to have the same power, the same control and the same agility as businesses ten times their size.

Verifone Media

Verifone Media

Verifone Media are experts in taxi advertising, combining the broadcast benefits of traditional out-of-home with affordable, cutting edge digital technology on the interior and on top of iconic black cabs. The Verifone media DigitalTop network achieves 3.8 million plays over a 2 week period, and is able to position a brands message at the heart of a desirable London audience. Verifone’s interior screens cover a network of 2,000 London taxis, providing passengers with advertising and informative, relevant content. Operating on iconic taxis on both sides of the Atlantic, Verifone Media is also the leading taxi advertising brand in New York City.

XLN

XLN

XLN supplies phone, broadband, card processing, gas and electricity exclusively to small businesses all over the UK. Founded by Christian Nellemann in 2002, it’s helped more than 250,000 small businesses to save a combined total of more than £1 billion on their utility bills. In 2016, XLN launched XLN Wi-Fi – a free public Wi-Fi service offered to its broadband customers at no cost. Uniquely designed to help customers choose small businesses over the large chains. In Spring 2017, it became the UK’s biggest free public Wi-Fi network, with more than 20,000 hotspots and 1 million registered devices.

Universal Display

Universal Display

Universal Display is a leading manufacturer of mannequins, bust forms and display products. Founded in 1951, it has remained in the same family ownership since. A global business with offices and showrooms in London, New York and Xiamen. Their UK factory, design/development department and warehousing/distribution centre is in West London with distribution hubs on both the East and West Coast of the USA. Universal Display have been manufacturing since the 1980’s. Universal Display produce all their own master mannequins and moulds. All mannequin development is handled in London, and are one of the only mannequin manufacturers in the world that offers a full custom service to clients with quick turnaround and control.

Iconeme

Iconeme

Iconeme is a retail technology company offering real-world solutions, established in November 2013. Founded and formed by people in the business of retail for retailers, with over 50 years of experience, allowing for a greater understanding of a retailers needs and aspirations. The VMBeacon was designed specifically for visual merchandising and retail environments, bringing together the online virtual world and the bricks and mortar of shops. Iconeme creates an exciting in store experience that educates, engages and navigates customers into a shop through the window displays, in turn driving sales and delivering analytics.

Morplan

Morplan

Morplan is the number one supplier to the UK’s retail and fashion industries and, with over 5,000 products featured in their catalogue and many more online, they aim to be the one stop shop for all retailer customers. Morplan have been around for over 170 years so they know a thing or two about how to serve retailers best. From shopfittings, showcases and display cabinets to carrier bags, hangers, clothes rails and tickets, retailers big and small can find everything needed to run a successful retail business. For a really professional finish, many of Morplan products can be printed with your company name or logo and, if what you need is totally unique, they can often source exactly what you’re looking for from their army of suppliers. Morplan products are available via a 500 page catalogue, a user-friendly website and four stores- located in London, Birmingham, Bristol and Glasgow. The Morplan in-house sales teams are on hand to take orders and answer questions.

Vendercom

Vendercom

Vendorcom Europe is a multi-stakeholder membership organization that connects seekers, solvers and shapers in the European Payments Community. It has helped shape the collaborative /competitive landscape in payments since launching in 2003 and has developed its reputation over the past 13 years by establishing itself as Europe’s definitive forum for keeping in touch with the what’s what and who’s who in payments. It is the most trusted, independent forum for suppliers and users of payments in Europe.

Vendorcom is a single point of authoritative, credible, independent information and is the focal point for organisations who are part of, or want to engage with, the European Payments Community and are seeking to understand the dynamics of this diverse sector and its widespread national and regional variances.

City House Media

City House Media

City House Media are a London based video production and animation agency, specialising in corporate video, 3D animation, explainer videos, motion graphics and marketing videos. Other brands in their portfolio include, London Filmed, specialists in event media coverage and Ask Folk, a video research subscription service to help you better understand your audience.

Revive & Thrive

Revive & Thrive

Revive & Thrive is the largest organization in the UK representing towns and cities and other places in the UK. As well as being a membership organization bringing best practice and solutions to all centres, Revive & Thrive has a highly experienced and respected team delivering place management projects and BIDs UK wide.

The Revive & Thrive Team proposition, therefore, is as simple as it sounds.  We work with passionate people, place experts and town solution providers so that together we can make our places great.

Mark Barnes, Managing Director and Founder of Revive & Thrive and Powys County Councillor: “High streets are no longer such hot topics nationally. During the Portas Review they were never out of the headlines. Sadly, nothing has changed substantially since, high streets and particularly high street retail still face huge challenges. I’m really pleased to see the emergence of SaveTheHighStreet.Org and we are pleased to support them. I’m particularly impressed with the collaborate approach that they have adopted I hope that they continue to go from strength to strength; their mission is invaluable for the heart of all of our communities”.

The Digital Garage

The Digital Garage

A Google initiative, The Digital Garage, is a multi-million pound programme that provides digital skills training to 200,000 SMEs both online and in person at pop-up training venues across the UK. Free tutorials from Google on everything from your website to online marketing and beyond. Choose the topics you want to learn or complete the whole online course for a certification from Google and IAB Europe.

Pocket High Street

Pocket High Street

PocketHighStreet is the 1st open platform for the Digital High Street, promoting local shops and their real-time stock across popular online newspapers, city guides, business directories, blogs, mobile apps, social influencers, marketplaces and much more.
Enterprise Nation

Enterprise Nation

Enterprise Nation is a small business network and business support provider with more than 70,000 members. Our aim is to help people turn their good ideas into great businesses through expert advice, online and offline events, acceleration, networking and inspiring books. Enterprise Nation is offering SaveTheHighStreet.org retailers 3 months free Enterprise Nation Classic membership.
IMRG

IMRG

For over 20 years, IMRG (Interactive Media in Retail Group) has been the voice of e-retail in the UK. A membership community comprising businesses of all sizes – multichannel and pureplay, SME and multinational, and solution providers to industry. IMRG support members through a range of activities – including market tracking and insight, benchmarking and best practice sharing. Indexes provide in-depth intelligence on online sales, mobile sales, delivery trends and over 40 additional KPIs. IMRG ensures members have the information and resources they need to succeed in rapidly-evolving markets – both domestically and internationally.

Deputy

Deputy

Deputy is a powerful staff rota solution that allows managers to rota staff, track attendance and export timesheets directly to payroll platforms. From boutique retail stores to national outlets Deputy saves businesses an average of 30 hours a month in staff admin time. SaveTheHighStreet.org retailers are offered a 20% discount on any paid plan for the first 3 months.

Emocial

Emocial

Emocial helps retailers build offline & online activation and retention marketing programmes. We assist retailers in building and growing their email marketing database thanks to engaging in-store data capture concepts and then deploy CRM programmes to drive sales either in-store or online. We work with retailers such as Base Fashion, ILK London, Givenchy, The Entertainer, GODIVA Chocolates, Bon Marché. Our team has more than 20 years experience in email marketing and e-Commerce for retail.

theUKdomain by Nominet

theUKdomain by Nominet

The .UK Domain operated by Nominet advises and supports individuals and small businesses getting online with a professional website and email address to help them stand out and enhance their visibility.

Nominet is an internet company delivering public benefit and is the trusted guardian of the UK namespace – one of the world’s largest country code registries. Nominet manages and runs the infrastructure for over 10 million domain names that end in .uk

Over 3 million businesses, and millions more consumers, rely on its domain registry services. For free expert advice on how to increase your businesses visibility online visit www.theukdomain.uk/

Radford Accessories

Radford Accessories

Radford Accessories was established 40 years ago as a Wholesaler of Fashion Jewellery. After a period of sustained growth they now one of the UK’s largest and most established importers of distributors of fashion accessories; this includes jewellery, hair accessories, handbags, purses, scarves, belts and umbrellas. We are enjoying great success with many leading multiple retailers across the UK, Ireland and Europe.

Appear Here

Appear Here

Appear Here is the leading online marketplace connecting landlords with brands, retailers and entrepreneurs who wish to rent space to make their ideas happen. Appear Here currently lists space in some of the top retail destinations and cities in the UK and France including London, Manchester and Paris and leading stores such as TOPSHOP TOPMAN’s global flagship store, 214 Oxford Circus. Appear Here give everyone from start-ups (Away and Lyst) to designers (Kanye West and Marina London) and international brands (Google, Apple and Net-a-porter) the chance to take an empty space, share an idea and create a moment. Over 80,000 brands have signed up to Appear Here, giving them access to over 4000 high-quality spaces. The company was launched in February 2013 by Ross Bailey. Its backers include Europe’s largest Venture Capital firm Balderton Capital, Forward Investment Partners, MMC Ventures and Meyer Bergman.

CashbackAPP

CashbackAPP

Loyalty is broken. Now it’s evolving.
In 2017 consumers don’t want any more loyalty cards and have smarted up to the diminishing value of collecting points.
Imagine, instead of all that hassle, registering your bank cards once and collecting real cash rewards every time you shop at 1000’s of restaurants, bars, shops and clubs.

No new cards to carry and no mathematical wizardry required to determine how much your 1.6 million points are really worth.

“cashbackAPP fixes the fragmented and confused loyalty industry by turning consumer’s existing bank cards into cashback rewards cards.”

It provides consumers and merchants with an invisible, friction free, cross merchant loyalty programme that doesn’t rely on any additional loyalty cards, QR codes, prepaid deal buying or vouchers.

The result is no more embarrassment or awkwardness for customers when vouchers aren’t honoured.
cashbackAPP users don’t need to do anything, say anything, or show anything in order to be rewarded and the reward is always something meaningful – cashback.
iZettle

iZettle

iZettle provides point of sale solutions, payments, financing and other tools for retailers.

iZettle‘s point of sale solutions make managing your day-to-day operations easier, the all-new iZettle Reader takes card and contactless payments in seconds and iZettle Advance offers easy access to funding that can help you expand your business in a big way.

BIRA

BIRA

British Independent Retail Association – For the past 117 years bira have been in the corner of independent retailers across all kinds of industries and have built a support team committed to the continuing success of every business we work with. bira work with over 6,500 independent businesses of all sizes, and aim to make every member feel supported, informed and inspired. By joining bira independent retailers receive access to a wealth of business benefits, from free legal advice to preferential card rates, business banking to specialist insurance, tax accountants to music.

The Retail Mutual

The Retail Mutual

The Retail Mutual is dedicated to providing an alternative to conventional insurance for the independent retail community. We exist to help give you peace of mind and are passionate about protecting the independent businesses on our high streets. Run by retailers for retailers, the Mutual is Member-owned  and operated for their common benefit by an experienced Board of Directors who are elected from amongst the Members themselves.  

Real retailers are the reason behind The Retail Mutual; real people, running real businesses, overcoming similar challenges, sharing their experiences and celebrating each-others’ success.

It is our community ethos that sets us apart from conventional insurance companies; our Members are independent but they are not alone. When the unexpected happens The Retail Mutual is here to help, with a sympathetic ear, practical advice and a fast-and-easy claims process.

We are delighted to be official partners  of Save The High Street, supporting its mission to help retailers create a better connected, digitally enabled and more sustainable high street for the future.

urb-it

urb-it

Small Business Grants

Small Business Grants

Small Business Grants is a new monthly competition from SmallBusiness.co.uk, offering a package of financial rewards and benefits to small businesses at least one year old with a turnover between £50,000 and £500,000. The winners will be those companies deemed by our panel of judges to have the most potential in their sector, based on factors such as turnover growth, innovation, aspiration, key projects completed, contracts won and partnerships forged.

All you need to do to apply for our monthly competition is complete our form for FREE, telling us a little about your business and why you deserve to win. Your application will be considered by our panel of judges and the monthly winner will be revealed in the middle of the following month, with the prizes distributed soon after.

Please note: Applications can only be made every quarter. If you try to apply before three months have passed since your last submission, your entry will not go through.

Vend

Vend

Vend is cloud-based point-of-sale and retail management software that lets retailers run their business in-store, online, and on-the-go. Vend’s solution includes ePOS software, inventory management, E-commerce, customer loyalty, and reporting analytics. Vend integrates with other world-leading business and payments applications including Shopify, Deputy, Xero and PayPal, and is a key retail partner in Apple’s global Mobility Partner Program.

WeeCONOMY

WeeCONOMY

What is wee?

wee is a global shopping community that works both online with big brands and offline with local retailers. Having developed a revolutionary loyalty system, wee strengthens local retailers and connects them with the world of online shopping. Customers have the opportunity to use a simple card or app to collect actual credit, which they can then – in cooperation with a partner bank – withdraw into their bank account or use to pay for their next purchase.

Square

Square

Accept every way your customers want to pay with Square.

Square Reader lets you take chip and PIN cards, contactless and mobile payments, whether you’re on the move or at your counter. Pay one low rate and get paid as soon as the next business day. Take advantage of a full suite of tools to help power your business, including point-of-sale, invoicing and app integrations with the likes of Xero, WooCommerce and Wix.

Visit Square’s UK website here.