The first point of contact your customers have is your staff

The impression your staff give is crucial to the customer’s experience. Having the right team will make day to day business run smoothly. Therefore this generates more footfall and popularity for your business.

Customers rely on your staff to assist them, so they need to know the ins and outs of everything to do with your business. Andy Logan of Vape Emporium and Rowena Howie of Revival Retro talk to us about what they look for when putting a team together.

Job Interview. Picture from Rawpixel

Andy Logan is the founder of Vape Emporium. His shop offers premium products and a high quality service that local residents love. It is the UK’s leading electronic cigarette retailer, with vape shops in London at Hampstead and Richmond. Hence, they’ve collected and tested all the best quality vaping supplies you could need, including premium & gourmet e-Liquids, high-powered box mods, and vape pipes.

Rowena Howie is the owner of Revival Retro. Her shop is an award winning independent boutique in central London.The designs are classy, elegant and sophisticated. Having a bricks and mortar shop sets Revival Retro apart. As a result customers will travel far and wide to visit the Boutique. Consequently the in store experience regularly receives 5 star reviews.

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Video produced by City House Media: http://www.cityhousemedia.com/